Privacy Policy

This Privacy Policy describes how CrimpShop ("we," "us," or "our") collects, uses, and shares personal information when you visit crimpshop.com or place an order. CrimpShop is a trade name of Beckmere LLC, a Tennessee limited liability company with its principal office at 100 Powell Place #1684, Nashville, TN 37204.

Information We Collect

Information you provide directly

• Order information: name, shipping address, billing address, email, phone number, and payment details (processed by Stripe: we never see or store full card numbers).
• Account information: if you create an account, your email and a hashed password.
• Customer support: messages you send to support@crimpshop.com or submit through our contact form.
• Email subscriptions: your email address, if you opt into our newsletter.
• Information from business partners: we may receive your name, email address and company name from manufacturers and distributors whose products we sell, where you gave that information to them, for example through a form on their website or at a trade show. We use it only to email you about products we carry. You can opt out at any time using the unsubscribe link in any message.

Information collected automatically

• Usage data: pages visited, referring site, and a visitor ID that changes every day. On its own this ID does not identify you. If you arrive by clicking a link in one of our emails, see "Email link clicks" below.
• Email link clicks: links in our marketing emails carry a code that is unique to each email we send. When you click one, we record that you clicked, which page you opened, the time, and the visitor ID for that visit, and we connect them to your email address. We use this to learn which emails are useful and to stop emailing people who are not interested. We remove the code from the page address before Google Analytics loads, so Google does not receive it. Our emails do not contain tracking pixels.
• Technical data: browser, device type, approximate geographic region (from IP), and pages viewed.
• Cookies: essential cookies for cart and login, plus optional analytics cookies (Google Analytics). You can disable non-essential cookies in your browser.

How We Use Your Information

• Process and fulfill orders, including shipping and customer support.
• Send order confirmations, shipping updates, and refund notifications.
• Respond to your questions and resolve issues with your order.
• Send marketing emails, where you have opted in or where a manufacturer or distributor we work with has passed us your contact details. You can unsubscribe any time using the link in any email.
• See which of our marketing emails people click, and stop emailing people who show no interest.
• Prevent fraud, enforce our Terms of Service, and comply with legal obligations.
• Improve the site by analyzing aggregate, anonymized usage patterns.

How We Share Information

We do not sell your personal information. We share information only with service providers who help us run the business, including:

• Stripe: payment processing.
• Shipping carriers (USPS, UPS, FedEx): to deliver your order.
• Email service provider: to send transactional and marketing emails.
• Google Analytics: anonymized site usage data.
• Legal authorities: if required by law, subpoena, or court order.

Data Retention

We keep order records for seven years to meet tax and accounting requirements. Anonymous analytics data is purged after 90 days. You can request deletion of your account and marketing data at any time by emailing support@crimpshop.com. If you unsubscribe or ask us to delete your marketing data, we keep only your email address on a do-not-email list shared by all Beckmere stores, so that we never email you again, including if a business partner sends us your details later. Contact details we receive from business partners are kept only while we are emailing you, and are removed when you unsubscribe or stop engaging with our emails. We delete email link click records 24 months after the click.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Delete your personal information (subject to record-keeping requirements).
• Opt out of marketing emails at any time.
• Opt out of the sale or sharing of personal information. We do not sell your data.

To exercise any of these rights, email support@crimpshop.com.

California Residents (CCPA)

California residents have the right to know what personal information we collect, to request deletion, and to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, email support@crimpshop.com.

Children

CrimpShop is not directed at children under 13, and we do not knowingly collect personal information from children. If you believe we have, please contact us and we will delete it.

Security

We use industry-standard safeguards to protect personal information, including TLS encryption in transit, bcrypt password hashing, and PCI-compliant payment processing via Stripe. No method of transmission over the internet is 100% secure, but we take reasonable steps to protect your data.

Changes to This Policy

We may update this policy from time to time. When we do, we'll update the "Last updated" date at the top. Material changes will be communicated by email or a site notice.

Contact

Questions about this policy, or about your personal information?

Beckmere LLC (operating as CrimpShop)
100 Powell Place #1684, Nashville, TN 37204
Phone: (615) 905-6018
Email: support@crimpshop.com